luck44 game Privacy Policy —
How We Collect, Use, and Protect Your Personal Data

1. Who We Are

luck44 game ("the Platform", "we", "us", "our") is an online gaming platform accessible at luck44game.app, operated for the benefit of registered players in Pakistan. For the purposes of this Privacy Policy, luck44 game acts as the data controller in respect of the personal data of registered Players ("you", "the Player").

If you have any questions about how luck44 game handles your personal data, you may contact our privacy team directly at [email protected] with the subject line "Privacy Enquiry". We aim to respond to all privacy-related queries within 5 business days.

2. Personal Data We Collect

luck44 game collects the following categories of personal data from Players. Data is collected only where there is a lawful basis for doing so as set out in Section 4 of this Privacy Policy.

Category	Examples	Purpose
Identity Data	Full legal name, CNIC number, date of birth, selfie photograph	KYC verification, age confirmation, fraud prevention
Contact Data	Pakistan mobile number, email address	Account communications, OTP delivery, support
Financial Data	Easypaisa account number, JazzCash mobile number, bank account details, transaction history in PKR	Payment processing, AML compliance, withdrawal verification
Technical Data	IP address, device fingerprint, browser type, operating system, session duration logs	Security monitoring, fraud detection, platform optimisation
Usage Data	Games played, bets placed, session times, leaderboard activity, bonus usage	Account management, responsible gaming monitoring, personalisation
Communications Data	Support chat transcripts, email correspondence, Telegram message logs with luck44 game	Dispute resolution, quality assurance, compliance
Marketing Preferences	Consent to receive promotional emails or SMS from luck44 game	Direct marketing (only where you have provided explicit consent)

3. How We Collect Your Data

luck44 game collects personal data through the following channels:

• Direct registration: When you create a luck44 game account, you provide your name, Pakistan mobile number, email address, and date of birth directly.
• KYC verification: When prompted to verify your identity, you submit CNIC photographs and a selfie image through the secure upload portal on luck44 game.
• Transactions: Every deposit and withdrawal you make via Easypaisa, JazzCash, Raast, or Pakistan bank transfer generates a transaction record associated with your account.
• Platform usage: luck44 game's systems automatically record technical and usage data as you navigate the Platform, place bets, and use casino games.
• Cookies and tracking technologies: As described in Section 7 below, luck44 game uses cookies and similar technologies to collect technical data about how you interact with the Platform.
• Support interactions: When you contact luck44 game's support team via Telegram, WhatsApp, or email, the content of those communications is retained for dispute resolution and quality assurance purposes.
• Third-party sources: Where required for fraud prevention or identity verification, luck44 game may receive supplementary identity data from trusted third-party verification services.

4. Legal Basis for Processing Your Personal Data

luck44 game processes your personal data on the following legal bases:

• Contractual necessity: Processing your identity, contact, and financial data is necessary to provide you with the services described in the luck44 game Terms & Conditions — including account registration, deposit and withdrawal processing, and access to betting and casino products.
• Legal obligation: luck44 game is required by applicable anti-money laundering (AML) regulations and financial crime prevention frameworks to collect, verify, and retain identity and transaction data for specified minimum periods. This processing is non-optional regardless of your consent.
• Legitimate interests: luck44 game processes technical and usage data on the basis of its legitimate interest in operating a secure, reliable, and fraud-resistant platform for all Pakistan players. This includes security monitoring, fraud detection, and responsible gaming oversight.
• Consent: Where luck44 game processes your data for marketing communications or non-essential cookies, we do so on the basis of your explicit, freely given consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. How We Use Your Personal Data

luck44 game uses your personal data for the following purposes:

• Creating, managing, and securing your luck44 game account.
• Verifying your identity and age in accordance with KYC requirements before permitting deposits, bets, or withdrawals.
• Processing PKR deposits and withdrawals via Easypaisa, JazzCash, Raast, and Pakistan commercial banks.
• Detecting, investigating, and preventing fraudulent transactions, account abuse, and money laundering on luck44 game.
• Monitoring account activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling and applying protective tools where appropriate.
• Operating the luck44 game leaderboard and calculating and distributing leaderboard prize payouts in PKR.
• Personalising your experience on luck44 game, including surfacing relevant promotions and game recommendations based on your activity history.
• Responding to support queries, resolving disputes, and maintaining records of communications for quality assurance.
• Complying with legal and regulatory obligations applicable to luck44 game's operations.
• Sending you marketing communications about luck44 game promotions, new features, and PSL betting opportunities — but only where you have given explicit consent and only via the channels you have approved.

6. Data Sharing and Disclosure

luck44 game does not sell your personal data to any third party. However, we may share your personal data with the following categories of recipient where necessary and lawful:

• Payment processors: Easypaisa, JazzCash, Raast, HBL, UBL, MCB Bank, Meezan Bank, and Bank Alfalah receive the minimum personal data required to process your PKR transactions. These providers are bound by their own privacy policies and applicable Pakistan financial regulations.
• Identity verification services: Third-party KYC and identity verification providers may receive your CNIC details and photograph solely for the purpose of verifying your identity. These providers are contractually prohibited from using your data for any other purpose.
• Live casino game providers: The third-party studios that operate live casino tables within luck44 game Casino receive your session data to deliver the live gaming service. They do not receive your payment or full identity data.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory direction — including requests from the State Bank of Pakistan's Financial Monitoring Unit (FMU) or the Pakistan Federal Investigation Agency (FIA) — luck44 game will disclose personal data to the relevant authority.
• Professional advisers: luck44 game's legal advisers, auditors, and accountants may access personal data where strictly necessary for the provision of their professional services, subject to confidentiality obligations.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. luck44 game uses cookies and similar technologies (including local storage and session tokens) to make the Platform function correctly, maintain your login session, and understand how players use the site.

7.2 Types of Cookies luck44 game Uses

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens that keep you logged in to your luck44 game account, CSRF protection tokens, and language preference cookies. These cannot be disabled without breaking core functionality.
• Performance and analytics cookies: Used to understand how players navigate luck44 game — which pages are visited most frequently, where players leave the registration funnel, and how long sessions last. This data is aggregated and anonymised. These cookies require your consent.
• Functionality cookies: Remember your preferences such as your preferred game category, table stakes, and notification settings so that luck44 game can provide a personalised experience without you needing to re-enter preferences on each visit.
• Security cookies: Used for fraud detection and session security, including device fingerprinting cookies that help luck44 game identify unusual login patterns — for example, a new device logging in from an unrecognised Pakistan city after a period of inactivity.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair the functionality of luck44 game. Disabling performance or functionality cookies will not prevent you from using the Platform.

8. Data Security

luck44 game implements the following technical and organisational measures to protect your personal data:

• All data transmission between your device and luck44 game is encrypted using TLS 1.3.
• Personal data stored on luck44 game's servers is encrypted at rest using AES-256 encryption.
• Passwords are hashed using bcrypt with individual per-user salts. luck44 game staff cannot view your password in plain text.
• CNIC photographs and KYC documents are stored in isolated, access-controlled storage environments with strict internal access controls. Only personnel with a specific operational need may access KYC document stores.
• Account access is protected by optional two-factor authentication (2FA) via OTP to your registered Pakistan mobile number. luck44 game strongly recommends enabling 2FA on every account.
• Internal access to personal data is restricted on a need-to-know basis. Access logs are maintained and reviewed regularly.
• luck44 game conducts periodic security assessments of its systems and patches identified vulnerabilities on a priority basis.

Despite these measures, no internet transmission is 100% secure. luck44 game takes reasonable steps to protect your data but cannot guarantee absolute security against all possible threats. You are responsible for keeping your account credentials confidential.

9. Data Retention

luck44 game retains personal data for the following periods:

• Account and identity data: Retained for the duration of your active account plus 5 years following account closure, to comply with AML and financial regulatory requirements applicable in Pakistan.
• Transaction records: PKR deposit and withdrawal records, bet histories, and bonus transaction logs are retained for a minimum of 5 years from the date of each transaction.
• KYC documents: CNIC photographs and verification documents are retained for the duration of your account plus 5 years following account closure.
• Support communications: Emails, chat transcripts, and Telegram support logs are retained for 2 years from the date of the communication.
• Technical and usage data: Log files and anonymised usage analytics are retained for up to 24 months before automated deletion.
• Marketing consent records: Records of your consent to receive marketing communications are retained for the duration of your active account plus 3 years following account closure.

When data reaches the end of its retention period, it is securely deleted from luck44 game's systems using data destruction methods that prevent recovery. Where deletion is not technically feasible for specific system records, the data is anonymised so that it can no longer be associated with you.

10. Your Data Rights

As a luck44 game Player in Pakistan, you have the following rights in respect of your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request" and your registered mobile number for identity verification.

• Right of access: You may request a copy of all personal data that luck44 game holds about you. We will provide this within 30 days.
• Right to rectification: If any personal data luck44 game holds about you is inaccurate or incomplete, you may request correction. Account name corrections may require re-submission of KYC documents.
• Right to erasure: You may request deletion of your personal data. Note that certain data (transaction records, KYC documents) must be retained for the minimum periods described in Section 9 to comply with legal obligations, regardless of an erasure request.
• Right to restrict processing: You may request that luck44 game restricts processing of your personal data to storage only, pending resolution of a dispute or your objection to processing.
• Right to data portability: You may request that luck44 game provides your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to object: You may object at any time to luck44 game's use of your personal data for direct marketing. You may also object to processing carried out on the basis of legitimate interests, subject to our demonstrating overriding grounds for the processing.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.

luck44 game will respond to all data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days with prior notification to you.

11. Children and Minors

luck44 game is strictly an adult platform for players aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. CNIC-based age verification is required before any account can deposit funds or place a bet on luck44 game.

If luck44 game becomes aware that it has inadvertently collected personal data from a person under the age of 18, that data will be deleted immediately and the account closed. If you believe that luck44 game may hold data relating to an individual under 18, please contact [email protected] immediately.

12. Marketing Communications

luck44 game may send you promotional communications about new features, PSL betting offers, jackpot promotions, and leaderboard competitions via SMS, email, or Telegram — but only where you have provided explicit consent during registration or at a later point in your account settings.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in Account Settings on luck44 game.
• Replying "STOP" to any SMS communication from luck44 game.
• Emailing [email protected] with the subject line "Unsubscribe" and your registered mobile number.

Opting out of marketing communications does not affect transactional communications — luck44 game will continue to send you account-related messages such as deposit confirmations, withdrawal notifications, and security alerts, as these are necessary for account operation and cannot be disabled.

13. Third-Party Services and Links

luck44 game's Platform may reference or link to third-party services, including live casino game studio providers and payment processors. Each of these third parties operates under its own privacy policy. luck44 game is not responsible for the privacy practices of third-party services and recommends that you review the privacy policies of any third party whose services you use in connection with luck44 game.

luck44 game does not permit third-party advertising networks to place tracking cookies on the Platform without your consent. Any analytics or performance tracking technologies used on luck44 game are subject to the cookie consent described in Section 7 of this Privacy Policy.

14. Changes to This Privacy Policy

luck44 game reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new purpose for processing personal data or engage a new category of third-party data processor — we will notify registered Players by email to the address on file and by an in-platform notification visible on your next login, with at least 7 days' notice before the changes take effect.

Your continued use of luck44 game following the effective date of a revised Privacy Policy constitutes your acknowledgment of the changes. The current version of this Privacy Policy, including its effective date, is always accessible at luck44game.app/privacy-policy.

15. Contact and Complaints

For all privacy-related questions, data rights requests, or complaints, please contact the luck44 game privacy team at:

luck44 game aims to resolve all privacy complaints within 10 business days. If you are not satisfied with our response to a privacy complaint, you may escalate the matter by contacting luck44 game's management team at the same email address with the subject line "Escalated Privacy Complaint".